Rhonda Shasteen

Chief Marketing Officer (retired) at Mary Kay Inc.

At Mary Kay for more than 25 years, and worked closely with Mary Kay Ash for 10.

Raised in Dallas, Texas. Married, 2 grown children.

At work, I enjoy helping women develop as leaders; creating solutions to complex problems;  learning new things. At home, I enjoy the cows, horses and garden; fresh country air and time with my husband; learning new things and discovering my authentic self.

With more time, I would: sew (again); exercise (more); run for political office.

syndication

  • What would you like to talk about?

    by: Posted

    By now you've probably got a sense of some of the types of things that I like to blog about.  This is a conversation though, and I want to hear from you.  What would you like to talk about?

    (The suggestions you offer here are for my planning purposes for future blog posts.  They will not appear as comments on this post.)

  • Mary Kay Learns "What Women Want" - Part 6

    by: Posted

    Here we are again, revealing what women around the globe told us about what they wanted out of life in today's world. In addition to the five things we've already discussed, women want to have their own personal, disposable income.  At this point in time, some do and some don't (have it).

    Women in the United States are very familiar with having disposable income, and are finding themselves coming to terms with their personal financial security issues, given the recent and continuing economic conditions.  They want to be in control of their money and they want to contribute to the security of their family.

    Latin American women are very good planners when it comes to their finances.  Because personal credit is uncommon, she cannot overextend herself; she can only spend what she has, so she plans carefully.

    For women in China, discretionary money is still a relatively new phenomenon.  No matter how well she is cared for by her husband, she still wants to be able to spend "her own money".  In Korea, most of a woman's disposable income goes directly toward educating her children.

    In Eastern Europe, money management is a new skill.  Most Soviet-era parents didn't have the money to need the skill, so this was not something that they passed on to their children.  Today, many of these women take pride in their ability to restrain themselves, but for the majority, the temptation of shopping is too new and too wonderful to resist.

    The interesting thing about this global desire for personal income is that it's not really about the MONEY at all.  And it's not about the STUFF that the money can buy.  You see, it's all about the INDEPENDENCE and AUTONOMY that the money allows. It's about the empowered feeling that comes from sensing that you are in control of this important aspect of your life.  It's about the FREEDOM to treat yourself, if that's what you want to do, or to treat someone else, or to give to your favorite charity. 

    When I ponder my own thoughts about having money to spend, I recall times when I didn't have much, as almost all was going to pay bills. Seems like that was the time that I had the strongest desire to shop and buy things. (Why is it that we always want what we can't/don't have?)  Now, with my children out of the house and supporting themselves (OK, mostly!) and my husband retired, I find myself with more discretionary money, but interestingly enough, no desire to shop.  Don't get me wrong here, I do like nice things, but there are other things I like better.  Like no stress from trying to pay for those things.  Less stuff in the house means less to have to clean around (Yes, I have always and still do clean my own house). Perhaps I've reached that magic moment in life when I've finally received the wisdom that happiness doesn't come from stuff.  While I'm no longer interested in acquiring stuff, however, I can tell you that having discretionary money is very important to me, for all the same reasons that we heard from other women.  You see having the ability gives me the freedom to choose if I want to give extra to my church, help my parents with their medical expenses, pay off my mortgage early, or give to political candidates that support issues I feel strongly about.  

    One of our Mary Kay Independent National Sales Directors, Linda Toupin, from Kentucky, is famous for saying that "money buys you choices".  I agree.  And apparently the women of the world agree, and they like the choices that come with having their own personal disposable income. 

  • Mary Kay Learns "What Women Want" - Part 5

    by: Posted

    Mary Kay Inc. was interested in finding out what women want in today's world, so we took a few months to learn from women in several countries around the world.  They weren't shy and they held nothing back.  We've been exploring these things over the last several posts, and we've reached #5.  In addition to completeness, strength and independence, family + choice, and a fulfilling career, women around the world are longing for a connection and sisterhood with other women.

    For some, "girls night out" has become a never-to-be-missed weekly ritual.  These female escapes provide carefree times, to get away, however briefly, from the everyday stressors of life.  It can be as simple as meeting for tea or coffee, or involve pampering in the form of manicures/pedicures, or even full-blown weekend long retreats.

    Our girlfriends, in many ways, are our family.  They provide a source of strength and security.  They assist us when we need the help.  They validate who we are and what we do.  They can be our creative muse, and they (almost) always accept us as we are.  Girlfriends are a safe haven from daily troubles, and can be great resources for help in many areas of our lives.  Talking to girlfriends is an important part of our daily routine for many of us.  For all the women we talked to, their female friendships are their most important, and often most stable relationships.

    I see the results of a strong connection to other women, the sisterhood if you will, play out daily in Mary Kay.  Just a few moments ago, as I was on Twitter getting updates from the people I follow, I noticed a tweet from a Beauty Consultant.  She suffers from a serious chronic pain condition and was having a bad day.  She had a party booked with several women, and due to the pain, she was unable to conduct the party.  Rather than cancel and disappoint the women who were excited about their facials and makeovers, a "sister" Consultant offered to hold it for her.  That is the sisterhood in action.

    I have traveled on numerous international trips with our top Sales Directors and National Sales Directors, and inevitably, someone's luggage doesn't make it to our destination. Now, these aren't just any trips mind you.  These are trips to 5 star hotels in some of the most widely sought-after cities of the world.  These women worked their buns off all year long to earn the trip for themselves, and you know darn well that they didn't just go to the closet and throw last year's family vacation clothes into the suitcase.  No ma'am.  There was major power shopping to get just the right outfits, planned strategically to each day and every special dinner.  And, then, well, all those cute outfits are floating around someplace in luggage limbo.  Not to worry.  Mary Kay sisters to the rescue.  When that happens, anybody else who is on the trip and is anywhere close to being your size will pony up her cute outfits for you to wear until your luggage is found.  Nevermind the fact that she couldn't wait for everyone to see her in THAT outfit.  That's the power of the sisterhood at work.

    This same sisterhood is one of the reasons that I feel very safe even when I travel to someplace that I have never been.  You see I know that just about anywhere I go, there are Mary Kay people there, and they would do whatever they could to help me if I needed something.

    No doubt this very strong desire for a connection with other females is what is driving women to social media in record numbers.  (We'll explore this particular aspect of social networking in a future post, so I don't want to dwell on it here.)

    In closing, I think Sister Sledge said it best (okay, I know I am dating myself) . . . "We are family -- I got all my sisters with me."

  • Mary Kay Learns "What Women Want" - Part 4

    by: Posted

    Another of the "10 Things Women Want Now" is a fulfilling career.  We heard from some stay-at-home moms in the US that they feel adrift when their kids no longer need them every minute of the day, and wonder if they should have continued to pursue their careers or completed their educations.  Latina women in the US felt that a career was a vital part of being a "complete, modern woman". The Chinese women we heard from were well aware of the trade-offs of their careers, and few were completely comfortable with being stay-at-home moms.  They seem to need a modern, autonomous view of themselves, apart from their family.  This same desire for an element of autonomy drives women in Ukraine and Russia to pursue a career.

    This sense of autonomy seems to be relevant regardless of culture or geography.  Our careers are a very important part of our identity, and are significant contributors to our overall sense of independence and completeness.  What seems to differ regionally is how long this has been important to women.  In the US, it's well into the third generation, and some may even say four.  However, in Eastern Europe, this phenomenon is barely a generation old.

    I think this aspect is at the very center of the on-going challenge that women have in finding balance in their lives. On one hand, a fulfilling career is part of who we want to be, yet it comes with many trade-offs that impact other areas of our lives that are equally, or even more, important.  I have been off-balance many times in the past, and found myself struggling with deciding what I needed to do to get things flowing smoothly again. The answers were never immediate, easy or win-win.  They were tough choices.  I'm sure I made some bad ones.  But sitting where I am now, things turned out okay in spite of that.  That doesn't mean that I wouldn't have made some different choices if I had known then what I know now.  (I'm not sure I will ever understand why we get the wisdom after we make all the mistakes!)

    When I was growing up in my Mary Kay career, I learned from watching the other women around me.  Apparently, others do too, as evidenced by our research.  These women told us that they model themselves after other successful women for their own roapmap to professional success.  (I will also tell you that some of my greatest learnings came from watching women that I DIDN'T want to behave like.) Women who appear "put-together" and "complete" are the most revered, and their advice is trusted.  I was blessed to be able to watch and learn from Mary Kay Ash herself, as well as our many female sales leaders who gave me plenty of positive examples for female leadership in business. 

    Now, as a tenured professional woman, who has survived managing family and career as I was climbing the corproate ladder, I know one thing for certain.  I know that my career filled a very important role in shaping who I am.  It gave me an identity that I alone owned, separate and apart from my identity within my family.  I know for certain that, had I not had the career that I have loved for the past 25 years, I would now not feel as complete and fulfilled as I do. 

  • Mary Kay Learns "What Women Want" - part 3

    by: Posted

    We've reached #3 in our series exploring what Mary Kay has recently learned in our research with women around the world.  One of the 10 things that women want today is family choices.  We find that, while family IS very important to women from all cultures, what that family looks like and how women feel about it can be quite different than the traditional family models of the past. 

    Even as divorce rates in Mexico rise dramatically, family is still strong.  Our Mexican sisters, much like women in the US, spend a great deal of time and energy working to provide a better life for their children.  They work hard to keep the family the center of their lives because they believe that the downfall of other countries is caused by the decline of the family unit.

    In China, many grandparents have the responsibility of child-rearing while the moms work to make their dreams a reality.  This multi-generational approach to raising children is a growing trend in the US, too, as families hit by tough economic times find themselves having to work additional jobs, cut back on daycare expenses and in some cases, move in with parents. In Korea, a woman's success and self-esteem is completely tied to the success of her children. There seems to be a growing trend among Latinas in the US to postpone starting a family to pursue education and career.  

    Many mothers find themselves asking "Can I ever be ME again?" and wondering "What will life be like when the kids are grown and gone?" (Both are reasonable questions when you've spent more than 2 decades of your life doing something, and then that "thing" goes away.)

    So here's where I'm going to add my own two cents, for whatever it's worth.  Having passed through my child-rearing years, I can honestly answer "YES" and "IT CAN BE GREAT".  Now, don't get me wrong.  I love being a mother and there was much joy to be had, and still is.  But with my children now 26 and 22, my life is much more complete and I'm much happier now than when I was actually raising them.  You see, I think so many times, mothers put themselves on "hold" while they are raising children.  You naturally go to the bottom of the list, and you find yourself working on everything else for everybody else and the "YOU" time just seems to evaporate.  That leaves a hole that leaves you feeling less than whole.  Once the kids are grown, certainly your responsibility as a mom doesn't go away, but you have more choices about how to use the time and energy that was devoted to the children previously.  For me, that meant I had more time to eat healthier, exercise, read, garden, not to mention more time to spend with my husband.  All things that reduced stress, made me feel better physically and mentally, and just contributed to making a better me.  With 20/20 hindsight, I now wonder why I didn't do those things while I was raising the kids, but at the time it seemed like every moment and every drop of energy I had was already taken up.  I wonder if that really was the case, or was I allowing other people and unimportant distractions to drive my life, thinking that I really didn't have a choice.  I'm happy to see many young mothers today who have figured out they do have choices when it comes to their family, and aren't allowing the pressures of societal norms to dictate what's best for them.

    If there's one thing I would share with mothers of young children today, it would be (actually 2 things):  (1) don't put yourself at the bottom of the list.  It's not selfish to do the things that YOU want and need to do for you.  It makes you a happier and more complete woman, and like they say "If momma ain't happy, ain't nobody happy"; and (2) marriage is hard, and marriage with children is even harder.  If you're concerned about what your life is going to be like AC (after children), pay attention to your marriage.  Nurture the relationship you have with your husband while the kids are still at home, so when it's just the two of you again, the bond that you share is stronger than ever. 

    P.S. I guess there's actually 3 things I would share.  (3) I'm not certain that you ever stop "raising" your children.  At 26 and 22, I can tell you mine still need some!

     

     

     

  • What Women Want - Part 2

    by: Posted

    Let's continue our look at "What Women Want".  As a reminder, here's what Mary Kay learned from our research with women around the world:

    Ten Things Women Want Now

    1.  Completeness                                          6.  Personal Income

    2.  Strength & Independence                       7.  Men, sometimes

    3.  Family + Choice                                       8.  Pampering

    4.  Fulfilling Career                                       9.  Social Media

    5.  Connection/Sisterhood                         10.  Trust

    Today, I'm going to share with you more about #2 - Strength & Independence.

    This desire is all about feminine power.  Not in a "better than" way, but in a "different than but equal to" way.  For these women, feminine power today is no longer a political rallying cry or a movement -- it's a tacit, personal assumption.  It's a state of being.  It's just the way things are.

    For women in the United States, this takes the form of confidence, and comes from "knowing what I'm talking about."  For Latinas in the US, it is more about emotional strength,  These women shared how their mothers taught them to "Take it like a woman!"  The women of Mexico and Brazil desire emotional independence (from men), and that is even more important to them than having financial independence.  They seek a quiet resolve that helps them overcome any obstacle that life throws at them.  Females in China and Korea speak about strength and independence in the form of financial autonomy, citing that this gives them the power to speak their mind and make their own decisions, even if others don't like them.  These women have definitely separated themselves from any connection to a traditional, submissive-style relationship. They consider themselves to be open-minded and vocal, not introverts.  Our Eastern-European sisters from Russia and Ukraine, summed it up like this: "She stops the horse that is running and enters the house that is burning!"

    While I suppose you could consider strength and independence as two separate characteristics, they are so interrelated they become one.  It is the strength that allows for the independence, and in being independent a women further develops her strength.  Independence has become  the ultimate product of female empowerment. It's not something that the government provides, an organization lobbies for, or a job allows.  It's PERSONAL.  It's about ME and the people in my life.

    It means that I can compose my life AS I CHOOSE, from many strands.  It means I can CHOOSE to be financially or professionally powerful.  Or, the greatest mom in the world. The best friend, or caring daughter or loving wife.  It means I can CHOOSE to be all of these, or none of these. 

    If today, you are a woman who has found her Strength & Independence, celebrate.  YOU DESERVE IT!  Then after the party, DO SOMETHING to help another woman who is still looking for hers.

  • Mary Kay Channel on YouTube

    by: Posted

    For Mary Kay brand lovers everywhere, there's now a specific Mary Kay channel on YouTube.  To begin, there are 5 videos currently posted, and there will be lots of new content coming soon.  This is the "official" place to go to get Mary Kay video content on our products and the business opportunity. You can post a link directly to the Mary Kay channel in Twitter, or on your Facebook or MySpace page to share content with your friends.  The newest video on the channel is the HotNewz segment, produced by a company that creates content for university television networks that is shown on more than 200 college campuses throughout the US.  This video segment features two college students who found lots of benefits in having a Mary Kay business while they are attending school.  It would be super great to share with any college-age girls out there who are considering their options.

    Click on the link below to go directly to the Mary Kay channel, and happy viewing!

    http://youtube.com/marykay

  • Getting to the heart of "What Women Want" - Part 1

    by: Posted

    In Mary Kay's on-going quest to provide the products, services and business opportunities that women around the world are looking for now and for the near future, we just completed a major global research project that we called "WWW" or "What Women Want".  We had learning sessions in 7 countries across the globe: the United States (we also met specifically with Latina women in the US), Mexico, China, Russia, Brazil, Korea and Ukraine.   Women were randomly selected from among a larger group who met the age, lifestyle and other factors that we were interested in, and each woman selected was asked to invite a good friend to attend the session with her. It was great fun getting to know these women and their friends, and hear all about their lives, their careers, how they used technology and their feelings about beauty. Over the course of the next several posts, I'm going to delve into the lives of these women and share the insights we gleaned from them. 

    At the end of the day, no matter the country they call home or the culture they hold dear, there are 10 fundamental things that these women want in their lives right now. I have seen this "Universal Woman", and she is us.  Let us now reflect on ourselves.

    Ten Things Women Want Now

    1.  Completeness                                          6.  Personal Income

    2.  Strength & Independence                       7.  Men, sometimes

    3.  Family + Choice                                       8.  Pampering

    4.  Fulfilling Career                                       9.  Social Media

    5.  Connection/Sisterhood                         10.  Trust

    Let's now dive a little deeper into the desire of completeness, as it seems to be the most fundamental of all. 

    This means to put every area of her life together as she wants it.  She knows what she wants, how to achieve it, and she is reliant on no one to get it.

    Many of these women are getting married and having children later in life, allowing them to become more comfortable with who they are before taking on another role in life.  They value a good education, are strong enough to make sacrifices and work hard, and are skilled at coordinating multiple roles.  Becoming "self-realized" is the end goal -- being her own person, living up to her potential and reaching her goals -- knowing who she is.

    This is the desire that drives stay-at-home moms to look for opportunities to expand their thinking and contributions beyond their family responsibilities, and the desire that drives successful corporate women to seek volunteer opportunities in the community to freely give their time and talents.  Women continue to seek out those things which they feel are missing in their lives, and those things usually aren't really "things" at all.  They are usually experiences and feelings -- learning, growth, confidence, mastery, gratitude, thankfulness.

    I think it is this sense of completeness that brings women true happiness, and comes when the aspects of our lives are lined up according to our authentic selves.  It is the exact opposite of the empty and unhappy feeling that comes when we are doing things because we think we "should be" to fit into social norms, or because of what others might think about us.  I've seen many women who appear to be complete and happy from the outside, but on the inside, well, they're downright miserable.  When I think about the women that I know that are truly happy, they all (1) "love" what they are spending the majority of their time doing (no matter what that is), (2) they have a healthy sense of self-confidence and feel little pressure to conform to others opinions, (3) they give more than they take, and (4) they make it a priority to take care of themselves. 

    There are many times when I have that sense of completeness myself, and then life happens, and I find that there's more work to be done on me. Whenever I am "having a moment" and not feeling complete and happy, I take a few minutes to think about these four aspects and can usually see one area that I've let slip that is causing me to feel less than satisfied.  When you can pinpoint what it is, then it's much easier to work on correcting that one thing, rather than continuing to wonder why you're not feeling good about things.

    I look forward to hearing your thoughts on completeness.

    Stay tuned as we continue to explore "What Women Want."